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Privacy Policy

Your privacy is paramount to GRID (referred to as "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website grid-marketing.com (the "Site") and utilize our services. By using our Site and services, you consent to the data practices described in this policy.

1. Information We Collect

We may collect personal information about you in various ways, including:

  • Personal Identification Information: Name, email address, phone number, and postal address when you fill out forms on our Site (e.g., contact forms, service inquiry forms), subscribe to newsletters, or engage in services.

  • Technical & Usage Data: Information about your computer hardware and software, such as your IP address, browser type, domain names, access times, and referring website addresses. We also collect data on how you interact with our Site, including pages viewed and features used.

  • Communication Data: Records of your correspondence with us, including emails and chat logs.

2. How We Collect Information

We collect information through:

  • Direct Interactions: When you provide it to us directly through forms, emails, or phone calls.

  • Automated Technologies: As you navigate our Site, we may use cookies, web beacons, and other tracking technologies to collect technical and usage data.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Service Provision: To deliver and manage the website building and automation services you request.

  • Communication: To respond to your inquiries, send you service updates, marketing communications, and important notices.

  • Personalization: To tailor your experience on our Site and present content and offers relevant to your interests.

  • Operations & Improvement: To operate, maintain, and improve our Site, services, and business operations, including developing new features and functionalities.

  • Billing: To process payments for services rendered.

  • Security: To protect against fraudulent or unauthorized transactions, investigate potential breaches, and ensure the security of our Site and services.

  • Compliance: To comply with legal obligations, enforce our terms and conditions, and resolve any disputes.

4. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: With third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., hosting, analytics, payment processing, email delivery, CRM services). These parties are obligated to maintain the confidentiality of your information.

  • Legal Requirements: When required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal processes or protect our rights or property.

  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

  • With Your Consent: We may share your information with third parties when you provide us with explicit consent to do so.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Your Data Protection Rights (GDPR)

If you are a resident of the UK or EU, you have certain data protection rights, including:

  • The right to access: You can request copies of your personal data.

  • The right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The right to erasure: You can request that we erase your personal data, under certain conditions.

  • The right to restrict processing: You can request that we restrict the processing of your personal data, under certain conditions.

  • The right to object to processing: You can object to our processing of your personal data, under certain conditions.

  • The right to data portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

8. Cookies

Our website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

9. Links to Other Websites

Our Site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.

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